1. Introduction

This guide explains what an Overnight Customer is in the context of the Swyft Valet system. Understanding this customer type helps in providing efficient valet services, billing, and parking management for overnight stays.

2. Definition of an Overnight Customer

What is an Overnight Customer?

An overnight customer is a guest who utilizes valet services and parks their vehicle for an extended period, typically overnight. These customers usually stay at a hotel or attend an event that requires their vehicle to be parked for longer than a day.

Characteristics of an Overnight Customer
• Extended Parking: The customer’s vehicle remains parked for one or more nights.
• Special Rates: Often, hotels or event venues offer special overnight parking rates.
• Overnight Security: Their vehicle may require extra security and care due to the longer stay.

Managing Overnight Customers in Swyft Valet
In the Swyft Valet system, overnight customers are typically assigned special parking spots and charged based on overnight rates. Their vehicle is logged for an extended stay, and any additional services like car washes or detailing can be added to their ticket.

3. Conclusion

An overnight customer is a guest who parks their vehicle for one or more nights, requiring special rates and parking arrangements. By understanding the characteristics of overnight customers, valet operations can be tailored to meet their needs efficiently.