1. Introduction

This guide provides instructions for using the Vehicle Request Board and managing the vehicle request process in the Swyft Valet system. The Vehicle Request Board helps valet staff monitor and manage incoming vehicle retrieval requests efficiently.

2. Step-by-Step Process

Step 1: Access the Vehicle Request Board
• In the Swyft Valet system, navigate to the ‘Vehicle Request Board’ section from the main dashboard.
• The board displays all active vehicle requests, including the guest’s name, ticket number, and request time.

Step 2: Monitor Incoming Requests
• Continuously monitor the board for new vehicle requests.
• Each new request will appear with the guest’s details and the time it was submitted.
• Prioritize requests based on their urgency and request time.

Step 3: Acknowledge and Process the Request
• Once a request is received, acknowledge it in the system by marking it as ‘In Progress’.
• Dispatch a valet runner to retrieve the vehicle based on the guest’s request and vehicle details.
• Ensure that the runner has the correct ticket number and vehicle information.

Step 4: Update the Request Status
• Once the vehicle is retrieved and prepared for the guest, mark the request as ‘Completed’ in the Vehicle Request Board.
• This ensures the request is logged as finished and helps maintain an accurate record of vehicle retrievals.

3. Conclusion

The Vehicle Request Board helps valet staff manage and track incoming vehicle retrieval requests efficiently. By following these steps, you can ensure that guest requests are processed promptly, improving the overall valet service experience.