1. Introduction

This guide explains how to use the two-way communication feature within the Swyft Valet system. This feature allows valet staff and guests to communicate effectively through the system, enabling real-time updates and information exchange.

2. Step-by-Step Process

Step 1: Access the Communication Feature
• In the Swyft Valet app, navigate to the ‘Communication’ section.
• Select the guest or staff member you wish to communicate with by searching for their name or ticket number.

Step 2: Sending a Message
• Type your message in the text box provided and click ‘Send’.
• You can send updates about vehicle status, estimated wait times, or any other relevant information.
• Guests can also use this feature to send specific requests or ask for updates.

Step 3: Receiving and Responding to Messages
• When a new message is received, you will receive a notification in the app.
• Open the message to view its contents and respond as necessary.
• Ensure timely responses to maintain efficient communication with guests and staff.

3. Conclusion

The two-way communication feature in the Swyft Valet system ensures effective coordination between staff and guests. By following these steps, you can facilitate clear communication, improving the overall service experience.