1. Introduction

This guide provides instructions for applying supplemental rates in the Swyft Valet system. Supplemental rates may be added for special services, extended parking, or other additional charges. Applying these rates correctly ensures accurate billing for guests.

2. Step-by-Step Process

Step 1: Determine the Supplemental Rate
• Confirm the need for a supplemental rate, such as for overnight parking, special services, or additional hours.
• Verify the specific rate that applies to the guest’s situation, ensuring it aligns with company policies or promotional terms.

Step 2: Apply the Supplemental Rate to the Ticket
• In the Swyft Valet system, locate the guest’s ticket or reservation.
• Select ‘Add Supplemental Rate’ and input the rate details, including the service or reason for the additional charge.
• Ensure the supplemental rate is applied accurately to the total bill.

Step 3: Confirm the Final Amount with the Guest
• Once the supplemental rate is applied, review the updated total with the guest.
• Provide a receipt or payment confirmation that includes the supplemental rate and explains the charges.

Step 4: Finalize the Transaction
• Mark the transaction as ‘Completed’ in the Swyft Valet system after confirming the supplemental rate and final amount.
• Ensure all details are recorded for accounting and reporting purposes.

3. Conclusion

Applying supplemental rates ensures that guests are billed correctly for additional services or parking needs. By following these steps, you can apply supplemental rates accurately and maintain clear transaction records.