1. Introduction

This guide provides instructions for managing special events in the Swyft Valet system. Special events often involve higher traffic and require different operational procedures, including custom rates and bulk ticket management for guests attending the event.

2. Step-by-Step Process

Step 1: Set Up Special Event Parameters
• In the Swyft Valet system, navigate to the ‘Event Management’ or ‘Special Events’ section.
• Enter details such as the event name, date, expected number of attendees, and any specific requirements for valet services.

Step 2: Define Special Event Rates
• Set custom rates for parking, which may differ from the standard rates for regular guests.
• Ensure that these rates are clearly communicated to staff and attendees, and that the system reflects the special event pricing.

Step 3: Assign Tickets to the Event
• As guests arrive for the event, assign their valet tickets to the special event in the system.
• This ensures that their transactions are recorded under the event and that special rates are applied automatically.

Step 4: Manage Bulk Tickets for Groups
• For larger events, you may need to manage bulk tickets for corporate or group bookings.
• Assign these bulk tickets to a master account or a special event account to streamline billing and tracking.

Step 5: Review and Close the Event
• After the event, review all transactions associated with it to ensure accuracy.
• Generate an event report summarizing the number of vehicles parked, total revenue, and any other relevant metrics.
• Once all attendees have left and transactions are finalized, close the event in the system.

3. Conclusion

Managing special events through the Swyft Valet system ensures that event-related parking services are handled efficiently, with accurate tracking of tickets and custom rates. By following these steps, you can manage valet services for special events smoothly and ensure guest satisfaction.