Room Charges for Hotel GuestsCreated: October 11, 2024
1. Introduction
This guide explains how to apply room charges for hotel guests using the Swyft Valet system. Applying parking charges directly to the guest’s room account helps streamline the billing process and improve guest convenience.
2. Step-by-Step Process
Step 1: Confirm Guest Room Information
• When the guest requests to charge parking to their room, confirm their room number and reservation details.
• Verify that the information matches the guest’s room account in the hotel’s reservation system.
Step 2: Apply Parking Charges
• In the Swyft Valet system, navigate to the ‘Room Charge’ section.
• Enter the parking fee, overnight charge, or any additional costs and link them to the guest’s room number.
• Confirm the charges and apply them to the guest’s account.
Step 3: Issue Confirmation to the Guest
• Provide the guest with a confirmation of the charges applied to their room, either through email, text, or a printed receipt.
• Ensure that the guest is aware of the charges and confirm the total before finalizing the transaction.
Step 4: Finalize the Room Charge in the System
• Mark the transaction as ‘Completed’ in the Swyft Valet system once the charges have been applied and confirmed.
• The charges will now be reflected in the guest’s room account for payment at checkout.
3. Conclusion
Applying room charges for parking ensures a smooth and convenient experience for hotel guests. By following these steps, you can efficiently manage parking charges and ensure that they are correctly billed to the guest’s room account.