1. Introduction

This guide explains how to manage the process of receiving client requests in the Swyft Valet system. Effective handling of client requests ensures smooth communication between the client and the valet staff, allowing for prompt service.

2. Step-by-Step Process

Step 1: Receiving the Request
• A client request can be made through various channels such as the hotel’s app, front desk, or directly to valet staff.
• Once a request is made, it will be logged into the Swyft Valet system, generating a notification for the valet staff.

Step 2: Acknowledge the Request
• Upon receiving the request notification, acknowledge it by marking the request as ‘In Progress’ in the system.
• This lets the system and the client know that their request is being handled.

Step 3: Dispatch the Valet or Process the Request
• Depending on the nature of the request (e.g., vehicle retrieval, parking, or additional services), dispatch the appropriate valet staff to process the request.
• Ensure the valet has all necessary details, such as ticket number and vehicle information, to handle the request promptly.

Step 4: Confirm Completion of Request
• Once the request has been fulfilled, mark it as ‘Completed’ in the Swyft Valet system.
• Notify the client that their request has been processed and confirm if further assistance is needed.

3. Conclusion

Receiving and processing client requests efficiently helps ensure a smooth experience for the guest. By following these steps, you can manage client requests effectively and provide high-quality service.