1. Introduction

This guide provides instructions for using the Front Desk Application within the Swyft Valet system. The Front Desk Application allows hotel and valet staff to manage guest check-ins, parking services, and vehicle retrievals from a centralized interface.

2. Step-by-Step Process

Step 1: Log In to the Front Desk Application
• Open the Front Desk Application on your workstation or mobile device.
• Enter your authorized login credentials to access the Swyft Valet system and begin managing guest interactions.

Step 2: Manage Guest Check-Ins
• Use the application to check in guests as they arrive at the hotel.
• Enter or verify the guest’s reservation information, assign a valet ticket, and ensure their vehicle details are captured for valet services.

Step 3: Process Parking and Room Charges
• Through the application, you can apply parking charges directly to the guest’s room folio or generate a separate valet receipt.
• Ensure the charges are accurate and reflected in the final bill, especially for overnight parking or extended services.

Step 4: Vehicle Retrieval and Notifications
• When a guest is ready to retrieve their vehicle, use the application to notify the valet team of the request.
• Monitor the status of the retrieval and provide the guest with an estimated wait time for vehicle delivery.

Step 5: Reporting and Guest Management
• Access real-time reports through the Front Desk Application to track guest arrivals, vehicle statuses, and valet activity.
• Use these reports to ensure all guest services are being handled efficiently and accurately.

3. Conclusion

The Front Desk Application in the Swyft Valet system simplifies the management of guest check-ins, parking, and vehicle retrievals. By following these steps, hotel and valet staff can ensure smooth and seamless operations for all guest services.