1. Introduction

This guide provides instructions for processing credit card payments and managing chargebacks in the Swyft Valet system. Understanding how to process payments efficiently and handle chargebacks ensures smooth transactions and protects the company from disputes.

2. Step-by-Step Process

Step 1: Processing Credit Card Payments
• When a guest is ready to check out, verify any outstanding charges in the Swyft Valet system.
• Use the system’s payment module to process the guest’s credit card payment, either by swiping the card or entering the details manually.
• Ensure that the payment is confirmed and issue a receipt or payment confirmation to the guest.

Step 2: Handling Chargebacks
• If a chargeback is initiated by the guest, review the transaction in the Swyft Valet system to gather all relevant details, including payment records and services provided.
• Contact the payment processor or credit card company to provide evidence that supports the validity of the transaction.
• Ensure that all documentation, such as receipts, reservation details, and service records, are submitted in response to the chargeback.

Step 3: Resolving Disputes
• Maintain open communication with the guest during the chargeback process to resolve the issue amicably if possible.
• Ensure that the Swyft Valet system reflects the final resolution of the chargeback, whether the payment is refunded or upheld.
• Update records accordingly to prevent future disputes.

3. Conclusion

Managing credit card payments and chargebacks effectively ensures that guests have a smooth payment experience, while protecting the company from fraudulent or erroneous disputes. By following these steps, you can handle transactions efficiently and mitigate the risks associated with chargebacks.