1. Introduction

This guide provides detailed instructions on handling arrivals with pre-printed tickets using the Swyft Valet System. The process ensures a seamless and quick check-in experience for guests arriving with their tickets pre-printed, allowing for efficient vehicle management and reducing waiting times. This guide will explain how to scan and verify the tickets, assign the appropriate valet, and ensure the vehicle details are recorded in the system accurately.

2. Step-by-Step Process

Step 1: Guest Arrival
• Upon arrival, guests present their pre-printed ticket to the valet.
• Ensure the ticket is clean and readable.

Step 2: Scanning the Ticket
• Use the Swyft Valet application on the provided device to scan the pre-printed ticket.
– Open the Swyft Valet app and navigate to the ‘Arrivals’ section.
– Select ‘Scan Ticket’ from the options.
– Hold the device over the barcode/QR code of the pre-printed ticket until the scan completes.
– Ensure the scan is successful by verifying the guest information on the app screen.

Step 3: Verify Guest Information
• Once scanned, the app will display the guest’s details:
– Name
– Reservation number
– Expected time of arrival (ETA)
– Parking spot or valet assignment
• Confirm that the displayed details match the guest’s information. If not, request the guest to provide additional proof of reservation.

Step 4: Assign a Valet
• If the information is correct, proceed to assign a valet to park the vehicle:
– Select ‘Assign Valet’ in the app.
– Choose an available valet from the list displayed on the screen.
– Confirm the valet assignment.

Step 5: Record Vehicle Details
• After assigning the valet, input the vehicle details into the app:
– License plate number
– Vehicle make and model (optional but recommended)
• Double-check that all information is correct before submitting.

Step 6: Print Parking Confirmation (Optional)
• If required, print a parking confirmation for the guest.
– Select ‘Print Confirmation’ in the app and provide the guest with the printed receipt.

Step 7: Completion
• Once all details are recorded, and the valet has taken the vehicle, mark the arrival process as complete in the system.
– Select ‘Complete Arrival’ in the app.
– The app will update the status of the vehicle as ‘Parked’ and store all relevant details.

3. Conclusion

Handling arrivals with pre-printed tickets streamlines the check-in process and improves guest satisfaction by reducing wait times. By following this guide, you ensure that all relevant vehicle and guest information is accurately recorded in the Swyft Valet system, and that the assigned valet service operates smoothly. Always verify guest information carefully, and ensure that vehicle details are properly documented before concluding the arrival process.