1. Introduction

This guide explains how to manage aggregator or pre-paid passes in the Swyft Valet system. Pre-paid passes allow guests to park their vehicles without requiring on-the-spot payment, as the pass covers the parking fees in advance.

2. Step-by-Step Process

Step 1: Verify the Aggregator/Pre-Paid Pass
• When a guest presents an aggregator or pre-paid pass, verify the pass details in the Swyft Valet system or the connected third-party system.
• Ensure the pass is valid for the requested parking service and covers the required duration.

Step 2: Apply the Pre-Paid Pass
• In the Swyft Valet system, locate the guest’s ticket or reservation and apply the pre-paid pass as the payment method.
• Ensure that the parking fees are marked as ‘Paid’ and that no additional charges are applied unless extra services are requested.

Step 3: Confirm with the Guest
• Inform the guest that the pre-paid pass has been successfully applied to their parking ticket.
• Provide any necessary documentation or confirmation that the parking fees have been covered by the pass.

Step 4: Complete the Transaction
• Finalize the transaction by marking it as ‘Completed’ in the Swyft Valet system.
• Ensure the guest is satisfied with the process and assist with any additional requests if necessary.

3. Conclusion

Handling aggregator or pre-paid passes efficiently ensures that guests can use their pre-paid parking services without any issues. By following these steps, you can ensure smooth processing of passes and provide a positive experience for guests.