One of the most important aspects of today’s world is feeling supported in our activities in order to excel and confidently do our jobs and perform exceptionally.
Our team understands the sensitive touch that valet and parking operations must have as a standard of service. There are plenty of moving pieces behind the scenes, that the guest/driver will not even know about, all working in unison to make the parking experience seamless, hassle-free and enjoyable for all parties involved.
It is very important that all involved in the operation, as their respective roles as cashier, dispatcher, manager, runner, front desk agent, and any aggregation of these or more, are trained and well prepared to handle the system on their capabilities and required knowledge and access levels. Our support team is responsible for training and empowering the respective leaders and all others involved so they can perform their duties in the best of their capabilities.
And occasionally, something out of the ordinary happens with one of those multiple pieces. Rest assured that our team cares, is here for you, and will tend to your needs as soon as possible with the most appropriate resolution for the issue raised.
The first step is always empower you, the operator, with more knowledge. That’s why we have assembled our Knowledgebase, and made it easily accessible within this website. Most of the answers to the frequently asked questions and step-by-step tutorials on this section will be of tremendous help to ensure a smooth operation.
In case some assistance is needed, we also have our support team available to answer questions directly. A standard ticket system for support is available to you and based on providing an accurate description of the issues encountered, the team will be able to assist in providing a solution in a timely manner. This resource is also available in this same website, and can be accessed on the home page, or through this link: Create a Ticket
Here at Swyft, we are always looking forward to provide the best standard of service, being through our outstanding system, and through our dedicated customer support as well! We firmly believe that both of these are equally important for the success of your parking operation when you partner with us!
– The Swyft Valet Team.