1. Introduction

This guide explains the process of managing vehicle retrieval notifications using the Swyft Valet system. These notifications inform valet staff when a guest is ready to retrieve their vehicle, ensuring prompt and efficient service.

2. Step-by-Step Process

Step 1: Receiving the Retrieval Notification
• When a guest requests their vehicle, a retrieval notification is automatically sent to the valet staff via the Swyft Valet app.
• The notification includes the guest’s ticket number, vehicle details, and location.

Step 2: Acknowledging the Notification
• Once the notification is received, the valet staff should acknowledge it in the app to confirm receipt.
• This ensures that the system knows the request is being processed and helps track response times.

Step 3: Preparing the Vehicle for Retrieval
• Locate the vehicle based on the ticket number and the provided details.
• Prepare the vehicle for retrieval, ensuring it is in the correct location for handoff to the guest.

Step 4: Completing the Retrieval Process
• Once the vehicle is ready for the guest, mark the retrieval notification as ‘Completed’ in the Swyft Valet app.
• This updates the system and informs the cashier that the vehicle is ready for final handoff.

3. Conclusion

Managing retrieval notifications through the Swyft Valet app ensures timely and efficient vehicle returns. By following these steps, you can ensure that guests experience minimal wait times and that the retrieval process is smooth and well-organized.