1. Introduction

This guide provides instructions for requesting a car for retrieval using the Swyft Valet system. This feature allows guests to request their vehicle from a mobile device or through the front desk, ensuring timely vehicle preparation.

2. Step-by-Step Process

Step 1: Guest Requests Vehicle
• A guest can request their vehicle through the hotel’s app, by calling the front desk, or by informing the valet staff directly.
• The request is logged into the Swyft Valet system, generating a retrieval notification for the valet staff.

Step 2: Valet Receives Request
• The Swyft Valet app will send a notification to the valet staff with the guest’s vehicle details, location, and ticket number.
• The valet staff should acknowledge receipt of the request in the app.

Step 3: Locate and Prepare the Vehicle
• Locate the vehicle based on the information provided in the request.
• Prepare the vehicle for retrieval by ensuring it is cleaned (if necessary) and ready for guest pickup.

Step 4: Confirm Retrieval and Handoff
• Once the vehicle is ready for the guest, update the Swyft Valet app by marking the request as ‘Completed’.
• The cashier or valet staff will hand over the keys and finalize the retrieval process with the guest.

3. Conclusion

The ‘Request Car for Retrieval’ feature ensures a smooth process for retrieving a guest’s vehicle. By following these steps, you can guarantee timely service, reduce guest wait times, and improve overall efficiency.