1. Introduction

This guide explains the process for completing the vehicle handoff to the client within the Swyft Valet system. The handoff process ensures that the client receives their vehicle in a timely manner, with all necessary verifications and checks completed.

2. Step-by-Step Process

Step 1: Verify Client’s Request for Vehicle
• Confirm the client’s request for their vehicle by checking their ticket number or retrieval request in the Swyft Valet system.
• Ensure the correct vehicle is matched to the client before proceeding with the handoff.

Step 2: Retrieve the Vehicle
• Locate the vehicle in the parking area and prepare it for retrieval.
• Ensure the vehicle is ready and present it at the designated pickup location for the client.

Step 3: Handoff to Client
• Present the vehicle to the client, confirming the vehicle details (license plate, make, model) match their request.
• Ask the client to verify their ticket number or provide confirmation of their retrieval request.

Step 4: Complete the Handoff in the System
• In the Swyft Valet app, mark the handoff as ‘Completed’ once the client has received their vehicle.
• This action logs the retrieval in the system and closes the client’s request for their vehicle.

3. Conclusion

The handoff process ensures that clients receive their vehicles in a timely and efficient manner. By following these steps, you can provide a smooth handoff experience, ensuring that all verifications are completed and the vehicle is safely transferred to the client.