1. Introduction

This guide explains the process for managing car retrieval in the Swyft Valet system. The car retrieval process ensures that guests can request their vehicles in an efficient manner, with valet staff retrieving the vehicle in a timely and organized way.

2. Step-by-Step Process

Step 1: Guest Requests Car Retrieval
• A guest can request their car retrieval via the hotel’s app, by calling the front desk, or by speaking to valet staff.
• The request is logged into the Swyft Valet system, generating a notification for valet staff to begin the retrieval process.

Step 2: Locate the Vehicle
• Use the ticket number and vehicle details in the Swyft Valet app to locate the vehicle in the parking lot.
• Ensure the correct vehicle is identified before proceeding with retrieval.

Step 3: Retrieve and Prepare the Vehicle
• Drive the vehicle to the designated guest pickup location.
• Ensure the vehicle is in good condition and ready for handoff (cleaned if necessary).

Step 4: Confirm Car Handoff
• Once the guest is present, confirm the vehicle handoff by verifying the guest’s ticket number and vehicle details.
• In the Swyft Valet app, mark the retrieval request as ‘Completed’ to close the ticket and log the handoff.

3. Conclusion

The car retrieval process ensures that guests receive their vehicles efficiently and with minimal wait times. By following these steps, you can ensure smooth vehicle handoff, providing a positive guest experience.