1. Introduction

This guide explains how to use the damage control features within the Swyft Valet system. These features allow valet staff to document and manage vehicle damages during check-in or checkout, ensuring that any pre-existing issues are recorded and preventing disputes.

2. Step-by-Step Process

Step 1: Inspect the Vehicle
• Conduct a thorough visual inspection of the vehicle when it arrives or before handing it back to the guest.
• Look for any noticeable damage such as scratches, dents, or other marks.

Step 2: Documenting Damage
• Open the Swyft Valet app and navigate to the ‘Damage Control’ section.
• Use the app to take clear photos of any identified damage.
• Attach the photos and provide a brief description of the damage (e.g., location, severity).

Step 3: Submitting the Information
• Once the damage is documented, submit the details through the Swyft Valet app.
• The information will be saved and associated with the specific vehicle in the system.

Step 4: Customer Acknowledgment
• If required, have the customer acknowledge the recorded damage by signing off on the documentation within the app.
• This step is essential to ensure mutual understanding of the vehicle’s condition at the time of parking.

3. Conclusion

The damage control features in the Swyft Valet system help protect both the valet service and the guest by clearly documenting any pre-existing damage. By following these steps, you can ensure transparency and prevent potential disputes over vehicle condition.