1. Introduction

This guide provides instructions on how to handle chargebacks for credit card payments in the Swyft Valet system. Chargebacks occur when a customer disputes a transaction, and it is essential to manage these cases properly to avoid revenue loss.

2. Step-by-Step Process

Step 1: Review the Chargeback Notification
• When a chargeback is initiated, you will receive a notification in the Swyft Valet system.
• Review the details of the chargeback, including the ticket number, transaction amount, and reason for the dispute.

Step 2: Gather Supporting Documentation
• Collect all necessary documentation related to the transaction, including the valet ticket, payment receipt, and any relevant communication with the customer.
• This documentation will be used to dispute the chargeback if the transaction was valid.

Step 3: Respond to the Chargeback
• In the Swyft Valet system, navigate to the chargeback section and submit your response.
• Attach the supporting documentation and provide a detailed explanation defending the transaction.
• Ensure that your response is submitted before the deadline provided by the credit card company.

Step 4: Monitor the Outcome
• After submitting your response, monitor the status of the chargeback in the system.
• If the chargeback is resolved in your favor, the transaction amount will be reinstated to your account.
• If the chargeback is upheld, make any necessary adjustments to the customer’s account.

3. Conclusion

Handling chargebacks efficiently in the Swyft Valet system helps protect your revenue and ensures that disputes are resolved promptly. By following these steps, you can manage chargeback cases effectively and maintain accurate transaction records.