1. Introduction

This guide provides instructions for managing credit card chargeback authorizations in the Swyft Valet system. Handling chargebacks effectively ensures that disputed transactions are properly addressed and resolved, minimizing the impact on revenue.

2. Step-by-Step Process

Step 1: Review the Chargeback Notification
• When a chargeback is initiated by a guest or their credit card company, you will receive a notification in the Swyft Valet system.
• Review the details of the chargeback, including the transaction in question, the amount disputed, and the reason provided by the cardholder.

Step 2: Gather Supporting Documentation
• Collect all relevant documentation to support the validity of the transaction, such as receipts, parking details, guest information, and signed agreements.
• Ensure that all records are accurate and complete to strengthen your response to the chargeback.

Step 3: Respond to the Chargeback
• In the Swyft Valet system, navigate to the chargeback section and initiate your response.
• Submit the collected documentation along with a detailed explanation defending the transaction.
• Follow any additional steps required by the payment processor or card issuer to ensure the chargeback is handled properly.

Step 4: Monitor the Outcome
• After submitting your response, monitor the status of the chargeback through the Swyft Valet system or the payment processor’s portal.
• If the chargeback is resolved in your favor, the disputed amount will be returned to your account.
• If the chargeback is upheld, ensure that any refunds or adjustments are properly reflected in the system.

3. Conclusion

Managing credit card chargebacks efficiently helps protect your business from revenue loss due to disputed transactions. By following these steps, you can ensure that all chargeback cases are handled promptly and effectively.