1. Introduction

This guide provides instructions for receiving handoffs from runners in the Swyft Valet system. This process involves accepting vehicle keys or information from runners, ensuring the vehicle is ready for guest retrieval or other services.

2. Step-by-Step Process

Step 1: Confirm Vehicle Information from Runner
• When receiving a handoff from a runner, confirm the vehicle’s information such as ticket number, guest name, and vehicle details.
• Verify that the information provided by the runner matches the details in the Swyft Valet system.

Step 2: Accept the Vehicle Keys or Documents
• Once the vehicle information is confirmed, accept the keys or any related documents from the runner.
• Ensure that the keys are properly tagged with the correct ticket number or guest details.

Step 3: Log the Handoff in the System
• In the Swyft Valet app, log the handoff by marking the vehicle as ‘Received’ from the runner.
• Update the status of the vehicle in the system, indicating it is ready for the next step (parking or guest retrieval).

Step 4: Secure the Keys
• Place the keys in the designated secure storage area, ensuring that they are correctly tagged and easy to retrieve when needed.
• Confirm that the handoff is fully complete in the Swyft Valet system.

3. Conclusion

Receiving handoffs from runners efficiently ensures that vehicle information is accurately logged and the keys are properly managed. By following these steps, you can ensure smooth handoffs, reducing errors and improving service quality.