1. Introduction

This guide provides instructions for managing the key-out process and using the key management features in the Swyft Valet system. The key-out process ensures that vehicle keys are accurately tracked when handed over to the guest, ensuring security and efficiency.

2. Step-by-Step Process

Step 1: Verify the Guest’s Vehicle Request
• When a guest requests their vehicle, verify their ticket number and vehicle details in the Swyft Valet system.
• Ensure that the vehicle and guest information match before proceeding to the key-out process.

Step 2: Retrieve the Keys
• Locate the vehicle keys in the secure storage area using the ticket number.
• Ensure that the keys are tagged with the correct information for easy identification.

Step 3: Update the Key Status in the System
• In the Swyft Valet app, mark the keys as ‘Key-Out’ to track that the keys have been retrieved from storage.
• Confirm the guest’s identity before handing over the keys.

Step 4: Handoff the Keys to the Guest
• Once the guest has been verified, hand over the keys and ensure the guest is satisfied.
• Update the vehicle’s status in the system as ‘Retrieved’ to complete the transaction.

3. Conclusion

The key-out process ensures that vehicle keys are securely handed over to the guest and tracked accurately in the system. By following these steps, you can maintain an efficient and secure key management process, enhancing the guest experience.