1. Introduction

This guide provides instructions for managing the checkout process in the Swyft Valet system. The checkout process ensures that guests are able to retrieve their vehicle smoothly and that all transactions are completed before departure.

2. Step-by-Step Process

Step 1: Verify Guest Checkout Details
• When a guest is ready to leave, verify their ticket number or reservation details in the Swyft Valet system.
• Confirm that all parking fees or additional charges have been settled before proceeding with the checkout process.

Step 2: Process Payment (If Necessary)
• If there are outstanding fees, process the payment through the Swyft Valet system or the hotel’s billing system.
• Ensure that the guest receives a receipt or confirmation of payment.

Step 3: Retrieve the Vehicle
• Once payment is confirmed, dispatch a valet runner to retrieve the vehicle from the parking area.
• Ensure that the correct vehicle is located and prepared for guest pickup.

Step 4: Handoff Vehicle and Complete Checkout
• Hand over the vehicle keys to the guest and confirm the vehicle handoff in the Swyft Valet system.
• Mark the guest’s ticket as ‘Checked Out’ in the system, ensuring the transaction is logged as complete.

3. Conclusion

The checkout process ensures that guests can retrieve their vehicles smoothly and that all transactions are finalized. By following these steps, you can provide a seamless checkout experience, enhancing guest satisfaction.