1. Introduction

This guide provides instructions for managing overnight room charges through the PMS (Property Management System) interface in the Swyft Valet system. Integrating the PMS interface allows valet services to bill overnight parking charges directly to the guest’s room, simplifying the billing process.

2. Step-by-Step Process

Step 1: Verify PMS Integration
• Ensure that the Swyft Valet system is properly integrated with the hotel’s PMS (Property Management System).
• Confirm that valet services and overnight parking charges are configured for room billing.

Step 2: Check Guest Information
• When a guest requests valet services with an overnight stay, retrieve their booking details from the PMS interface.
• Confirm that the guest is staying at the hotel and that their room information is available for billing purposes.

Step 3: Apply the Overnight Charge to the Room
• In the Swyft Valet system, apply the overnight parking charge to the guest’s room via the PMS interface.
• Ensure that the correct parking rate is applied based on the guest’s stay duration and any applicable discounts.

Step 4: Confirm the Charge in the PMS
• After applying the charge, confirm that the overnight parking fee is reflected in the guest’s room account within the PMS.
• Verify that the total amount, including parking and any other services, is accurate.

Step 5: Review and Finalize the Transaction
• Upon guest check-out, ensure that all parking charges are included in the final room bill.
• Review the transaction for accuracy, finalize the payment through the PMS, and close the valet ticket in the Swyft Valet system.

3. Conclusion

Managing overnight room charges via the PMS interface ensures seamless integration between valet services and hotel billing. By following these steps, you can accurately charge for overnight parking and streamline the guest experience.