1. Introduction

This guide explains how to handle ticketless vehicle requests using the Swyft Valet system. The ticketless request process allows guests to request their vehicles without a physical or digital ticket, relying on their identification or reservation details instead.

2. Step-by-Step Process

Step 1: Verify Guest Information
• When a guest requests their vehicle without a ticket, ask for their reservation details, name, or mobile number.
• Use this information to search for the guest in the Swyft Valet system, ensuring the details match an existing vehicle entry.

Step 2: Confirm Vehicle Details
• Once the guest’s information is located, verify the vehicle details such as license plate, make, and model.
• Confirm the vehicle details with the guest before proceeding with the request.

Step 3: Retrieve the Vehicle
• Dispatch a valet to retrieve the vehicle based on the guest’s confirmed details.
• Ensure that the vehicle is prepared for handoff and meets the guest’s expectations.

Step 4: Complete the Ticketless Request
• Once the vehicle is handed over to the guest, mark the ticketless request as ‘Completed’ in the Swyft Valet system.
• Ensure all relevant information, such as vehicle status and guest confirmation, is updated in the system.

3. Conclusion

Handling ticketless vehicle requests efficiently ensures that guests can retrieve their vehicles even without a physical ticket. By following these steps, you can ensure smooth processing of ticketless requests and provide excellent service.