1. Introduction

This guide provides instructions for managing car retrieval requests in the Swyft Valet system. Handling car retrieval requests efficiently ensures that guests receive their vehicles promptly and with minimal waiting time.

2. Step-by-Step Process

Step 1: Receiving a Car Retrieval Request
• A guest can request their vehicle through the hotel’s app, by calling the front desk, or by speaking to valet staff.
• Once a request is made, it will be logged into the Swyft Valet system, and a notification will be sent to the valet staff.

Step 2: Acknowledge the Request
• After receiving the request, acknowledge it by marking it as ‘In Progress’ in the Swyft Valet system.
• This action informs the system and the guest that their vehicle is being retrieved.

Step 3: Locate and Prepare the Vehicle
• Use the ticket number or guest details in the Swyft Valet system to locate the vehicle in the parking area.
• Ensure the vehicle is cleaned if necessary and ready for the guest to pick up.

Step 4: Confirm the Retrieval and Handoff
• Once the vehicle is prepared, notify the guest and confirm their identity using the ticket number.
• Hand over the vehicle keys to the guest and mark the retrieval request as ‘Completed’ in the system.

3. Conclusion

Managing car retrieval requests efficiently ensures a smooth and prompt service experience for guests. By following these steps, you can reduce wait times and provide high-quality service.