1. Introduction

This guide explains the different types of customers you may encounter in the Swyft Valet system. Understanding the customer types helps in managing valet operations, billing, and special services more efficiently.

2. Types of Customers

Transient Customers
• Transient customers are short-term visitors who use valet services for a limited time.
• These customers are typically charged on a per-visit basis and are not associated with long-term bookings or special accounts.

Overnight Customers
• Overnight customers park their vehicles for extended periods, usually overnight, and are often associated with hotel stays or special events.
• They may require special rates and additional services such as overnight security or car washing.

Group or Corporate Customers
• Group or corporate customers typically come from businesses or events that require valet services for multiple vehicles.
• These customers often use master accounts for consolidated billing and may receive discounted rates for group services.

VIP Customers
• VIP customers are high-profile guests or clients who receive special treatment, such as priority service, reserved parking spots, and additional amenities.
• Their valet services may be handled with extra care to ensure a premium experience.

Event Guests
• Event guests are attendees at special events such as concerts, conferences, or weddings.
• They may be charged special event rates and require specific valet services tied to the event’s schedule.

3. Conclusion

Understanding the different types of customers helps valet staff provide tailored services, ensuring a smooth and efficient experience. By classifying customers properly, you can optimize valet operations and manage billing more effectively.